Contact Us

Here’s how to get in touch with us. (You can also check our FAQs, if you’d prefer.)

Fetch is brought to you by Ocado, so customer queries are handled by our joint Customer Service team.

Email It may take up to 72 hours to get a response

For all press enquiries please contact us at:


0345 600 6070

We are open 5:30am to midnight,
7 days a week


Speciality Stores Limited, Freepost 13498, PO BOX 362, Hatfield, AL9 7BR

Fetch Pet Insurance

Want to find out about insuring your pet, or making a claim? Use these details.


Please allow 2 working days for a response.


0330 123 0080

Our claims line is open 24/7.


Fetch Pet Insurance, 4th Floor, Clarendon House, Victoria Avenue, Harrogate HG1 1JD