Delivery & Returns

Got a sassy Shih Tzu who hates waiting days on end for his delivery? We get that. That's why we offer our customers free next-day delivery when you spend £29 or more.

Delivery Summary

We have a few delivery methods so that you can select the delivery service that suits you.

Christmas Delivery Information

Here at Fetch we appreciate Christmas is a busy time for all our customers. To prevent any unnecessary disappointment, we're encouraging all our customers to shop early to ensure they receive all their purchases in plenty of time.

There will be no deliveries on Christmas Day, Boxing Day and New Years Day. For further information on deliveries during this peak time, see tables below.

Delivery service
Cost
Details
Christmas Delivery
Combined with your Ocado order
FREE
FREE delivery when you combined with your Ocado order for the same delivery slot
The Christmas cut off date for Ocado vans is Thursday 19th December for delivery on Friday 20th December. From the 20th December to the 26th December we'll have limited capacity on the Ocado vans.
Express delivery by courier
FREE/£2.99
FREE delivery when you spend £29 or more. If you're not spending £29 or more then delivery is £2.99
Please see the table below for Christmas and New Year courier delivery dates
Ocado 1-Hour
FREE/£0.99/£4.99
FREE delivery when you spend £49 or more.

If you spend above £29 and below £49 the delivery charge is £0.99

If you spend less than £29 the delivery charge is £4.99
The Christmas cut off date for Ocado vans is Thursday 19th December for delivery on Friday 20th December. From the 20th December to the 26th December we'll have limited capacity on the Ocado vans.
Sunday delivery
£0.99/£4.99
It's £0.99 for delivery when you spend £29 or more. If you're not spending £29 or more then delivery is £4.99
Please see the table below for Christmas and New Year courier delivery dates.
Frozen food delivery
£6.90
Frozen food is not eligible for free delivery and is shipped directly by the supplier
No deliveries Christmas Day, Boxing Day and New Years Day. Delivery services will return to normal from Thursday 2nd January
Customer order date (By 3pm cut-off)
Delivery date
24/12/2019
27/12/2019
25/12/2019
27/12/2019
26/12/2019
27/12/2019
31/12/2019
02/01/2020
01/01/2020
02/01/2020

Delivery Details

Express Delivery by Courier

We offer FREE next-day delivery by courier when you spend £29 or more, or just £2.99 for orders under £29. Simply checkout by 3pm and select “EXPRESS DELIVERY” by courier to have your order delivered Monday - Saturday (excl. Bank Holidays).

For orders checked out after 3pm, orders will be dispatched the following day (excl. Bank Holidays). Our courier partners will keep you updated on the journey of your order. You'll receive SMS and email confirmation of your tracking details and they will let you know estimated delivery times on the morning of your delivery.

In some areas of the country, and for some products we sell, we only offer courier delivery – so this may be the only option you'll see at checkout. There are also some delivery areas where it might take a little longer to get your order to you, so delivery can take 2-3 days.

Ocado 1-Hour Delivery - Choose a 1-Hour Delivery Slot Delivered by an Ocado Van

Our friends at Ocado will deliver your Fetch order. You can choose a one-hour delivery slot 7 days a week between 5.30am - 11.30pm (subject to availability) for FREE, when you spend £49. If you spend below £49, but above £29 the delivery charge is £0.99. For orders less than £29 the delivery charge will be £4.99.

Combine Delivery with your Ocado Grocery Order

If you currently have a pending delivery with our friends at Ocado you can combine your Fetch order for the same delivery slot for no extra cost. Ensure that you are logged onto the Fetch website with the same details you have used to log onto your Ocado account then you will be shown this option at checkout. All you need to do is select “COMBINE DELIVERY WITH YOUR OCADO ORDER” on the checkout page. If you have already placed a Fetch order and want to shop on Ocado you will be given the option to combine your delivery on Ocado.com.

Sunday Delivery by Courier

If you’d like your order to be delivered on a Sunday it's £0.99 when you spend £29 or more, or £4.99 for orders below £29. Select “SUNDAY DELIVERY” by courier at checkout to receive your order on a Sunday. If you’re placing your order on a Saturday you’ll need to checkout by 3pm to get Sunday delivery the next day.

Our courier partners will keep you updated on the journey of your order. You'll receive SMS and email confirmation of your tracking details and they will let you know estimated delivery times on the morning of your delivery.

In some delivery areas our courier partners don’t deliver on a Sunday so you may not see this option at checkout.

Frozen Food Delivery

Frozen food is delivered by our trusted supplier Natures Menu to ensure the product arrives in best condition. Frozen food will ship separately to the rest of your Fetch order.

Once you place an order through Fetch, the order will be submitted to Natures Menu who will prepare the order and email you to advise on the order dispatch date.

Returns

Along with aiding your pet parent journey, we’ve made it our mission to make sure you are 100% happy with your order. Please see our Returns Policy for more details.