Delivery & Returns

Hate hanging around waiting for your delivery? We get that. You’ll always get an allocated delivery slot with Fetch, so you can get on with your day. Even better, delivery is free when you spend £29 or more.

All returns are free. Check out our returns policy here.

Ocado Delivery

You choose a one-hour delivery, from 5:30am–11:30pm, 7 days a week. It’s free when you spend £29 or more, or just £2.99. You’ll get an SMS on the day of your delivery confirming your delivery, including your driver’s name and van registration number.

Use the Driver Instructions box as you check out to let your driver know if there are any special conditions for this order; it could be a different contact number or details of a safe space we can leave your items. Remember, we’re not responsible for items delivered when you’re not home.

Courier delivery

Free when you spend £29 or more, or just £2.99. Order by 3pm for an allocated delivery slot, 8am–8pm the next day. This excludes Bank Holidays. Our courier will send you an SMS letting you know what time they’ll deliver.

For some geographic regions, delivery can take up to 2 days.

Added bonus: combine your shopping

If you’re already an Ocado customer, you can choose to get your grocery shopping delivered at the same time, too. You’ll see an option to add your Fetch items to your existing Ocado order as you check out. There’s no minimum spend or additional delivery charge for this.

All returns are free. Check out our returns policy here.

Christmas Delivery Information

Here at Fetch we appreciate Christmas is a busy time for all our customers.

To prevent any unnecessary stress, we’re encouraging all our customers to shop early to ensure they receive all their gifts in plenty of time for the big day itself.

Throughout the year we hitch a ride on some Ocado delivery van routes. From Thursday 20th December through to Sunday 24th December we’ll have limited capacity on these vans and we’ll also be expecting our courier partners to be super busy too. During this period we’ll be charging £3.00 if you require a Christmas week slot itself, however you needn’t incur a charge if you shop early.

We’ll still be offering both van deliveries and courier deliveries for free, for orders placed for delivery by Wednesday 19th December.*

Order date (by 3pm)
Delivery date
22/12/2018
23/12/2018
23/12/2018
24/12/2018
24/12/2018
27/12/2018
25/12/2018
27/12/2018
26/12/2018
27/12/2018
27/12/2018
28/12/2018
28/12/2018
29/12/2018
29/12/2018
30/12/2018
30/12/2018
31/12/2018
31/12/2018
02/01/2019
01/01/2019
02/01/2019
02/01/2019
03/01/2019

* Subject to availability and a minimum spend of £29