Delivery & Returns

Hate hanging around waiting for your delivery? We get that. You’ll always get an allocated delivery slot with Fetch, so you can get on with your day. Even better, delivery is free when you spend £29 or more.

Whilst orders will still be distributed to our courier partners on time for next-day delivery, you may experience delays. This is because our courier partners will be processing a large volume of orders during this popular shopping period nationwide.

All returns are free. Check out our returns policy here.

Ocado Delivery

You choose a one-hour delivery, from 5:30am–11:30pm, 7 days a week. It's free when you spend £29 or more, or just £2.99 if you spend less. You’ll get an SMS on the day of your delivery confirming your delivery, including your driver’s name and van registration number.

Use the Driver Instructions box as you check out to let your driver know if there are any special conditions for this order; it could be a different contact number or details of a safe space we can leave your items. Remember, we’re not responsible for items delivered when you’re not home.

Added bonus: combine your shopping

If you’re already an Ocado customer, you can choose to get your grocery shopping delivered at the same time, too. You’ll see an option to add your Fetch items to your existing Ocado order as you check out. There’s no minimum spend or additional delivery charge for this.

Courier delivery

Free when you spend £29 or more, or just £2.99 if you spend less. Order by 3pm for an allocated delivery slot, 8am–8pm the next day. This excludes Bank Holidays. Our courier will send you an SMS letting you know what time they’ll deliver.

Geographic regions where delivery may take 2 days

All returns are free. Check out our returns policy here.